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Terms & Conditions


Can I cancel my order?

Herbstrong aims to ship all orders within 1 business day from receiving the order. Email us immediately at help@herbstrong.com with 'Order Changes'  in the Subject field if changes need to be made to your order. Please include the order number and your full name in the body of the email. All cancellation requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible.
All emails regarding cancellations must be titled ‘Cancel Order’ in the subject field of the email. Please include your full name and order number in the body of the email.

Can I change my address?

As we process and ship all orders as soon as possible, we do not accept any address changes after your order has been placed. All address change requests will be reviewed as soon as possible, and if the order has not been submitted to our warehouse then we will process your cancellation if possible.
All emails regarding change of address must be titled ‘Change of Address’ in the subject field of the email. Please include your full name, order number and corrected shipping address in the body of the email, and we will do our very best to update your details for you.
Address change emails not titled in this manner will not be processed.

Can I add product or change shipping method?

Please send us any changes that need to be made to your order ASAP! Once the order has been processed and submitted to the fullfillment warehouse, we cannot amend the type of shipping or change / add products to your order.

Postage/Shipping:

If your parcel is marked as ‘delivered’ by the local postal service, yet you do not physically have your parcel it is up to the customer, not Herbstrong to contact the local postal service to follow up the problem. If the local postal service and the customer do not resolve the discrepancy, Herbstrong is not liable to refund or resend your order.

Can I use a PO BOX in my address?

Yes, you can use a P.O. box address.

English language:

All order details need to be placed in English language only. Please note, any orders not placed in the English language may not print address labels correctly and thus, will not arrive to your shipping address. 

If you have purchased Herbstrong we assume you are of the legal age. The statements in this website regarding the products offered have not been evaluated by the FDA and are not intended to diagnose, treat, or cure any disease.