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Frequently Asked Questions


What is Full Spectrum Hemp Oil?

Will Hemp oil get me high?

What is "Full Spectrum" Hemp?

Will I fail a drug test?

How do I take Hemp Oil?

How quickly should I start seeing results from taking Full Spectrum Hemp oil?


What is the best way to take the Recovery Hemp Oil drops?

How do I use Hemp Oil Concentrate?

What is the shelf life of Hemp Oil?

What are the ingredients in your Recovery Drops?

1000mg Topical Cream Ingredient Information

Instructions for Products

Vape Battery and Vape Cartridge Instructions

Recovery Drops 1000mg and 250mg

Topical Recovery Cream

Recovery Concentrate

Shipping/ Tracking

Where do you ship to?

Do you offer free shipping?

What shipping carriers do you use?

Is there tracking on my package?

What will the package look like when I receive it?

I didn't receive my order, where is it?

How will I know when my order is shipped?

Refund Policy

What is your policy for refunds/returns?

Is there a guarantee Herbstrong will work for me?


What payment methods can I use to purchase?

The payment is saying it won't process my Credit/Debit card?

Wholesale & Affiliate

Can I sell your products on my own website or in my own shops?

Discounts & Codes

Do you offer Veteran discounts?

Do you offer discounts for Emergency Service Personnel?

Promotional Codes

Orders & Billing

What do I do if my order isn't accurate?

An item arrived damaged?


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